Job Title: Junior Fraud & Payments Agent                    

LOCATION: Bucharest (REI) / Timisoara (IMO)

About Netbet Brand:

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products.

With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands.

NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service.

The Role:

We are seeking a motivated and detail-oriented Junior Fraud & Payments Agent to join our team. If you are a compassionate, dedicated, and curious individual with excellent organizational skills, a self-motivated nature, and a passion for producing high-quality solutions, we want to hear from you. As a Junior Fraud & Payments Agent, you will have the opportunity to work with financial data, analyse trends, and provide insights to help the organization make better risk decisions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for conducting various fraud, risk, KYC, and due diligence checks on customers.
2. Identifying fraud trends and player behaviours across groups of accounts raised in customer risk processes.
3. Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns.
4. Monitor accounts and transactions regularly to identify any fraudulent activities.
5. Identification, verification, and validation of documents.
6. Ensuring the accuracy of the information registered on the customers’ accounts.
7. Providing support to the other teams for their queries related to the department’s tasks.
8. Handle day-to-day financial payments with precision.
9. Maintain accurate records of all financial transactions.
10. Ensure bank statements are accurately reconciled.
11. Monitor bank deposits and payments.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

1. Superior analytical and communication skills.
2. Advanced English skills (in writing and verbally).
3. Advanced computer literacy skills.
4. A result-oriented attitude and a high sense of responsibility.
5. Proficiency in Excel, Word, and PowerPoint.

EDUCATION and EXPERIENCE:

1. Bachelor’s Degree from an accredited university.
2. Minimum of 1 year work experience.
3. Preferably, the candidate must have gambling experience, but it is not a mandatory requirement.

– Contract period: indefinite, Trial period of 90 calendar days

– Type of job: hybrid (3 WFO, 2 WFH)

– Working schedule:

Day Shift: 7:00/12:00 AM – 3:00/8:00 PM (Flexible start time between 7:00 AM and 12:00 PM)

Afternoon Shift: 3:00 PM – 11:00 PM

Night Shift: 11:00 PM – 7:00 AM

NetBet is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy, which is available here [ https://www.gimo.co.uk/gimo-privacy-policy/]. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period’.