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KYC Reconciliation Analyst

Job Title: KYC Reconciliation Analyst
Department: Payments Business Development
Manager: Reporting into the Senior KYC Analyst

Location: Malta / Hybrid 

About Us
About NetBet Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands. NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service.
 
About the Role
The KYC Reconciliation Analyst supports the KYC Senior Analyst in maintaining the integrity, accuracy, and operational performance of KYC data and processes. This is a junior–intermediate operational role that works within defined procedures, focusing on reconciling internal KYC data against third‑party verification tools, assisting with operational monitoring, handling first‑line escalations from internal teams, and executing checks after system deployments affecting KYC processes. The role plays an important operational and analytical part in ensuring that KYC workflows remain accurate, compliant, and efficient across internal systems and third‑party integrations, while escalating non‑standard or high‑risk cases to the KYC Senior Analyst.
 

Duties and Responsibilities:

KYC Data Reconciliation

  • Perform regular reconciliation of KYC data between internal systems and third-party verification providers.
  • Identify discrepancies in verification status, decision outcomes, or player records.
  • Investigate and document data mismatches and escalate findings to the KYC Senior Analyst.
  • Maintain reconciliation reports and support ongoing data quality monitoring.
  • Cross-check vendor reports with internal data to ensure consistency and accuracy.
  • Validate provider performance metrics and flag inconsistencies.

Operational Monitoring

  • Perform daily monitoring of KYC operational metrics including:
    • Approval rates
    • Pending verification queues
    • Provider response times
  • Monitor unusual spikes in verification failures or rejection rates.
  • Identify sudden drops or anomalies in approval rates or processing behaviour.
  • Flag abnormal trends and potential operational risks to the KYC Senior Analyst.
  • Alert the Senior Analyst when predefined operational thresholds are exceeded.

Jira Issue Tracking

  • Raise and document Jira tickets related to KYC system issues, reconciliation discrepancies, or operational incidents. Provide detailed descriptions, screenshots, logs, and replication steps when reporting issues.
  • Monitor ticket progress and follow up with relevant teams to ensure timely resolution.
  • Support documentation of recurring issues to assist in long-term process improvements.

Escalation Handling

  • Manage KYC-related escalations raised by internal departments (Customer Support, Fraud, Payments, Compliance).
  • Investigate the root cause of escalated cases and coordinate with relevant stakeholders for resolution.
  • Ensure escalations are documented and resolved within defined service expectations.

Deployment & Post-Release Monitoring

  • Assist in performing operational sanity checks after deployments involving KYC providers or verification workflows.
  • Monitor verification results for 2 weeks after deployment to detect potential issues.
  • Track whether:
    • approval or pass rates change unexpectedly
    • rejection reasons shift significantly
    • new error patterns appear
  • Report anomalies or operational risks immediately to the KYC Senior Analyst and relevant technical teams.

KYC Incident Tracking

  • Maintain a central log of KYC operational incidents and system disruptions.
  • Track incidents such as:
    • Provider outages
    • Verification delays
    • Integration failures
    • Incorrect rule deployments
    • Record and maintain information on:
    • Incident timeline
    • Operational impact
    • Resolution status
  • Support the development of a historical knowledge base of KYC issues to improve future troubleshooting and monitoring.

What You’ll Bring:

Technical Skills

  • Strong attention to detail and data accuracy
  • Ability to investigate discrepancies and perform reconciliation checks
  • Experience with Jira or ticket management systems
  • Comfortable working with spreadsheets and operational data
  • Experience with automated KYC tools
  • Basic understanding of system integrations and data flows

Soft Skills

  • Analytical and investigative mindset
  • Strong organisational and follow-up skills
  • Ability to communicate clearly with multiple teams
  • Problem-solving attitude and operational ownership

Behaviours & Commitments:

  • Own it. Take responsibility and follow through.
  • Communicate early. Share progress and risks.
  • Collaborate. Ask for input. Offer help. Give/seek feedback.
  • Keep it simple. Prioritise outcomes over activity
  • Be trustworthy. Protect data and act with integrity.
What We Offer

NetBet recognises the value of exceptional talent and rewards it accordingly. As a NetBet employee based in Malta, you get:

  • The opportunity to be part of a forward-thinking company in the online casino and sports betting industry.
  • A team of dedicated professionals in a supportive, growth-oriented environment.
  • To work on exciting projects that challenge your skills and help you grow
  • Attractive, market-aligned salary package: we offer a compensation package that reflects your experience, skills, and the value you bring to the team.
  • Hybrid working (in office/remote).
  • Private Health Insurance after completing your first 6 months.
  • Employee Wellbeing Program.
  • Learning and Development Programmes.
  • Team-building and Social Engagement Activities to foster a great working environment.
  • Attractive benefits, including coffee, fresh fruit, and snacks.

Commitment to Diversity:
NetBet is dedicated to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnerships.

Personal data is processed in accordance with EU GDPR. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period.

A note for applicants:
We sincerely appreciate your interest in joining our team. If you do not hear from us within three weeks of submitting your application, please consider your application unsuccessful on this occasion. Only shortlisted candidates will be contacted, and we thank all applicants for the time and effort taken to apply.