Job Title: AML & Safer Gambling Customer Executive

Location: London

About Netbet Brand:

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products.

With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands.

NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service.

Why Work With Us?

As a global leader in the gaming industry, NetBet combines cutting-edge technology with a fun, supportive, and inclusive culture. We’re proud to be a place where people from all backgrounds can collaborate and succeed together. With offices around the world and a commitment to hybrid working, we offer flexible options that fit your lifestyle.

Job Overview:

The Role

As an AML & Safer Gambling (SG) Customer Support Executive, you will play a key role in providing outstanding support to our UK-based customers while ensuring regulatory compliance. This hybrid role combines customer relationship management with AML/CTF and safer gambling due diligence tasks.

You will collaborate across departments to identify risks, support vulnerable players, and maintain trust through discreet and professional service. This is an exciting opportunity for someone passionate about compliance and customer experience within the iGaming industry.

Key Responsibilities

Customer Support & Relationship Management

• Act as the main point of contact for UK customers, delivering personalized, high-quality support via phone and email.
• Build strong, long-term relationships with customers, fostering loyalty and satisfaction.
• Tailor customer interactions based on individual behaviours, preferences, and engagement history.
• Maintain discretion and professionalism in all communications.

Compliance & Safer Gambling (AML/CTF & SG)

• Conduct due diligence checks on new and existing customers to ensure compliance with AML/CTF and LCCP regulations.
• Review and assess player behaviours for markers of gambling harm or suspicious activity.
• Engage directly with players showing signs of risk or harm via phone and email in a supportive, non-confrontational manner.
• Maintain accurate records and update internal systems with detailed case notes.
• Ensure internal processes align with regulatory guidance, RG policies, and best practices.

Collaboration & Process Improvement

• Work closely with the Player Protection, Compliance, Customer Support, Marketing, and Finance teams.
• Contribute to cross-functional projects and ad hoc initiatives such as remediation work or process improvements.
• Offer feedback on emerging trends in customer behaviour, regulatory risks, and engagement strategies.

What We’re Looking For

• Experience in a customer support, AML/CTF, safer gambling, or compliance role—ideally within iGaming, online casino, or sports betting is desirable.
• Fluent English speaker (written and verbal) with excellent communication skills.
• Strong relationship-building skills and a customer-first mindset.
• Highly organized with the ability to multitask and prioritize under pressure.
• Analytical thinking and sound judgement when handling complex or sensitive customer cases.
• Comfortable using CRM platforms, Microsoft Office Suite (Excel, Word, PowerPoint), RMS, JIRA, and adaptable to new systems.
• High level of integrity, discretion, and attention to detail.
• Passion for sports, gaming, or entertainment is a plus.
• Willingness to work flexible hours, including occasional weekends, based on business needs.

Why Join Us?

• Join a diverse and collaborative team committed to innovation and responsible gaming.
• Be part of an award-winning company recognized for its employee experience.
• Work with some of the most exciting and respected brands in online gaming.

Commitment to Diversity:
NetBet is dedicated to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnerships.

CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period.