Job Title: Customer Service Advisor (Greek)

Location: Athens/Greece

About Us

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products.

With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands.

NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service.

Why Work With Us?

As a global leader in the gaming industry, NetBet combines cutting-edge technology with a fun, supportive, and inclusive culture. We’re proud to be a place where people from all backgrounds can collaborate and succeed together. With offices around the world and a commitment to hybrid working, we offer flexible options that fit your lifestyle.

About the Role

Due to the growing demand for our services, we are currently looking for a “Greek Customer Service Advisor ” to join our Customer Service team for NetBet.gr brand, which takes care of the multiple client interactions on a full-time permanent basis.

Duties and Responsibilities:

• Communicating with customers through email, online chat, and other channels that are available.
• Acknowledging and resolving customer complaints. Assess customer requirements and aim to resolve queries first time whenever possible.
• Communicating and coordinating with back offices when necessary.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Upholding all the procedures for internal and external communications.

What You’ll Bring:

• Fluent in Greek (native level) and English, both written and spoken.
• Previous customer support experience for at least 2 years (preferable)
• Computer literate and able to multitask.
• Able to work well in a fast-paced environment.
• Able to work towards targets, be self-motivated, focused, and assertive.
• Responding promptly to customer inquiries.
• Willing to work on a Rota basis for a 07:00 a.m. – 01:00 a.m. shift pattern Monday to Sunday.

Behaviours & Commitments:

• Own it. Take responsibility and follow through.
• Communicate early. Share progress and risks.
• Collaborate. Ask for input. Offer help. Give/seek feedback.
• Keep it simple. Prioritise outcomes over activity
• Be trustworthy. Protect data and act with integrity.

Commitment to Diversity:
NetBet is dedicated to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnerships.

CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period.